Temporary Fixed Term Contract to cover maternity leave, based from our Head Office in Nottingham

25 hours per week - Monday-Friday

About COPE Occupational Health Services

Established in 1993 and still independently owned, COPE provides trusted occupational health support to organisations across the UK. Today we support over 400 long-standing customers, collectively covering more than 250,000 employees nationwide, delivering practical occupational health advice.

Role Overview

If you thrive in a fast-paced environment, enjoy building strong customer relationships, love organising multiple priorities and take pride in delivering exceptional customer service, we'd love to hear from you.

We're looking for a proactive, organised and detail-oriented Customer Co-ordinator to join our growing team at COPE Occupational Health. This is a fantastic opportunity to play a key role in supporting our customers. you'll be at the heart of our operations acting as the link between our customers, clinicians and internal teams.

You will coordinate service delivery, manage customer enquiries, organise clinics and help ensure every interaction is professional, efficient and customer-focused. If you're someone who enjoys solving problems, building lasting relationships and making a real difference in a busy, supportive environment, we'd love to hear from you.

Customer Co-ordinator Responsibilities

• Be the first point of contact for our customers, providing professional, friendly and timely support by phone, email and Microsoft Teams.
• Manage the Customer Management inbox and respond promptly to customer enquiries.
• Coordinate occupational health services, including scheduling appointments, organising clinics and supporting service delivery.
• Maintain accurate customer records using Salesforce CRM and ensure all information is up to date.
• Prepare customer correspondence, reports and other documentation as required.
• Liaise with customers, clinicians and internal teams to ensure services are delivered efficiently.
• Monitor customer feedback and identify opportunities to improve the customer experience.
• Support the onboarding of new customers and the safe transfer of confidential records.
• Ensure all customer information and documentation is managed accurately and in line with GDPR and company policies.
• Provide administrative and logistical support to the team and wider Customer Management Team.

To be successful in this role, you'll have:

• Experience using Salesforce or another CRM system.
• Excellent communication and customer service skills.
• Strong organisational skills with great attention to detail.
• The ability to manage multiple priorities and meet deadlines.
• Good IT skills, including Microsoft Office.
• Experience in a customer service, administration or coordination role (healthcare or occupational health experience is desirable).

We're looking for someone who is:

• Organised, proactive and reliable.
• Customer-focused, with a positive, "can-do" attitude.
• Comfortable working in a fast-paced environment.
• Committed to delivering high-quality service and building strong relationships.
• Keen to learn, develop and be part of a growing organisation.
• Qualified to Business Administration Level 2/3 (desirable).

What you will get in return

• Employee Assistance Programme (EAP)
• Counselling Services
• Virtual GP Services
• Wellbeing Services
• 25 days annual leave, plus bank holidays (pro-rata)
• 2 days per month working from home after successful probation period

Pay: £13.53 per hour

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 5 years (preferred)

Work Location: In person