COPE Complaints and Feedback
COPE is committed to providing you with the highest standard of service. We regard complaints and feedback as an opportunity to learn and improve.
Our complaints process is designed to ensure that COPE has a robust and transparent process in place for managing customer complaints, feedback and compliments.
The policy and procedure provided below applies to all activities relating to the work conducted by COPE's employees, including the delivery of COPE’s OH and Physiotherapy services.
The complaints and feedback procedure is open to employees, customers, other organisations and individuals who may have a complaint about the company, its employees, or its representatives.
Please find below our Complaints/Feedback and Compliments policy and processand our Complaints Form.
Complaints, Feedback and Compliments Policy & Procedure
Click on the link below to download a Microsoft Word version of the Complaints, Feedback and Compliments Policy & Procedure 2023.
This version can be completed on your PC, tablet or mobile and emailed to us.
Click on the link below to download a PDF version of the Complaints, Feedback and Compliments Policy & Procedure 2023.
This version can be printed, completed in handwriting and can be posted to us.
Formal Complaint Form
Click on the link below to download a MS Word version of the Formal Complaint Form.
This version can be completed on your PC, tablet or mobile and emailed to us.
Click on the link below to download a PDf version of the Formal Complaint Form.
This version can be printed, completed in handwriting and can be posted to us.