Admin Team Leader

Admin Team Leader - Working from our Nottingham office

Permanent, up to full time Monday - Friday (37.5 hours)

Up to £14 per hour, dependant on experience.

 

About us:

COPE provides UK wide Occupational Health to over 400 customers. Our customers vary between public and private sector organisations in addition to ranging from SMEs to large corporations. We provide a variety of services which provides an entire holistic approach, from core OH services to wider services including Physio, EAP and more.

At COPE, honesty and integrity guide us in everything we do, ensuring that the solutions we offer are always in the best interest of our customers.

Working at COPE means:

• Impactful Work: You'll play a key role in helping organisations create healthier, safer, and more productive workplaces.
• Career Growth: We believe in nurturing talent, offering continuous training and development opportunities to help you grow in your role.
• Supportive Culture: With a focus on collaboration and employee wellbeing, our team is welcoming and dedicated to your success.
• Flexibility: We understand the importance of work-life balance and offer hybrid working options, so you can thrive professionally and personally.
• Employee Benefits: From competitive salaries, comprehensive health and wellbeing support, lifestyle discounts and much more, we ensure you’re looked after as part of COPE.

Key focus of the role:

We are ideally looking for someone who can work a minimum of 3 days per week, one of these days must include a Friday. You will support our Admin Manager to provide a proactive and efficient, confidential administrative support service including reception duties at our Head Office in Nottingham.

The focus will primarily be providing efficient administrative support to our Occupational Health clinical team and our customers.

Main Responsibilities: 

Ensure the smooth running of the admin function to our Occupational Health team with a requirement to carry out all day-to-day admin activities including triaging of referrals, appointment scheduling and call handling to meet business needs;

• Ensure the team provide high quality communications with our customers, key clinical professionals and patients and they represent COPE in a professional manner;
• Ensure all administrative processes comply with data protection legislations, confidentiality requirements and clinical governance standards;
• Allocate workloads, monitor performance standards and ensure adherence to service KPI’s;
• Oversee the effective monitoring of the team mailboxes and support with any queries as they arise;
• Identify and resolve delays in workflow and escalate issues when necessary;
• Act as our COPE calendar expert to help maximise revenue and to ensure effective and efficient scheduling of appointments;
• Be the subject matter expert across the different services COPE offers, sharing knowledge with the team;
• Support the Admin Manager with line management of COPE’s admin team including recruitment, induction, supervision and performance management;
• Provide training and coaching to support team development and competency against our skills matrix;
• Report to COPE’s Clinical & Operations Director and Clinical Governance Manager on SLA delivery in the absence of the Admin Manager;
• Support the Admin Manager in the ongoing review of administrative processes, supporting the implementation of improvements to enhance efficiency and service quality including developing process maps and training materials;
• Support with ad hoc project work as required.

You should have:

• 5 years’ experience of working within a similar administrative environment;
• Previous experience of office work and supervising reception and administration duties;
• Experience of managing a team;
• Use of bespoke computer programmes/packages.

We also need you to have:

• Excellent communication and interpersonal skills are really crucial, as is a general professional approach to work;
• Be smart in appearance, diligent and have an ability to maintain strict confidentiality;
• Interpersonal and listening skills are critical as you liaise with candidates, employees and suppliers;
• Be capable of using your initiative and prioritising tasks, in addition you will need to be highly organised and efficient;
• An obsession to improve customer service.

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Sick pay

We would love to hear from you if you feel you fit the bill! In the first instance please email a cover letter and your CV detailing how you meet the role requirements to hr@copeohs.com.

Please note we are looking to carry out face to face interviews week commencing 19th January 2026 which will include a competency test.