Employee Assistance Programmes & Workplace Counselling
Whether you're looking for a fully managed Employee Assistance Programme, one-off counselling support for an employee, or specialist psychological services, COPE can help.
How Can We Support Your People?
Every organisation is different. That's why we offer flexible wellbeing solutions ranging from comprehensive Employee Assistance Programmes (EAPs) to individual counselling and specialist psychological services through our trusted partner, HA | Wisdom Wellbeing.
As one of the UK's leading employee wellbeing providers, HA | Wisdom Wellbeing supports millions of employees and is rated Excellent on Trustpilot, giving you confidence that your people are receiving high-quality, professional support when they need it most.
Employee Assistance Programme (EAP)
Three different packages available to tailor the level of support required for your workforce.
Ad-Hoc Counselling
Immediate support without an EAP contract
Perfect for organisations who need support for an individual employee.
EAP - A complete wellbeing solution for your workforce
Supporting employee wellbeing isn't just about responding when problems arise, it's about giving your people access to professional support whenever they need it. Our EAP helps organisations create healthier, more resilient workplaces through confidential counselling, practical advice and expert guidance for both employees and managers.
The need for employee wellbeing support has never been greater. In Great Britain, 22.1 million working days were lost due to work-related stress, depression and anxiety in 2024/25*, making mental health one of the leading causes of workplace absence. (*Source Office of National Statistics)
Investing in employee wellbeing is not only the right thing to do for your people, it also makes good business sense. Research has found that employers can see an average return of £10.85 for every £1 invested* in workplace mental health and wellbeing initiatives, through benefits such as reduced absence, improved productivity and better employee retention. (*Source The UK EAP Professionals Association)
Whether employees are facing stress, financial concerns, relationship difficulties or more complex wellbeing challenges, an EAP provides immediate access to expert support while helping organisations strengthen their duty of care, reduce absence and create a more engaged and productive workforce.
Choose The Right Level of Support
| Core | Peak | Supercare | |
|---|---|---|---|
| Unlimited access to 24/7, 365 confidential telephone helpline (counselling, legal, financial and medical information) | ✔ | ✔ | ✔ |
| Sessions of structured remote counselling (per issue, per year) | 6 | 10 | 12 |
| Sessions of structured in person counselling (per issue, per year) | ✖ | 10 | 12 |
| Coverage for spouse/partner and dependants within HMRC guidelines | ✔ | ✔ | ✔ |
| Access to the Wisdom and web portal | ✔ | ✔ | ✔ |
| cCBT - SilverCloud | ✔ | ✔ | ✔ |
| Management support line and counselling | ✔ | ✔ | ✔ |
| Dedicated Relationship Management and MI reports | ✖ | ✔ | ✔ |
| Financial wellbeing coaching (3 sessions with MUNNY, per individual, per year) | ✖ | ✔ | ✔ |
| Life and leadership coaching (structured sessions, per individual, per year) | ✖ | 1 session | 4 sessions |
| Mental Health First Aid course - 2 day accredited course | ✖ | 1 place | 2 places |
| Active Care: Day 1 intervention for stress related absence | ✖ | ✖ | ✔ |
| Specialist webinars | ✖ | ✖ | ✔ |
| Virtual GP service - provided by Livi | ✖ | ✖ | ✔ |
| Menopause Care (dedicated menopause support line and Rightsteps CBT) | ✖ | ✖ | ✔ |
Ad-Hoc Workplace Counselling
Professional support without the need for a full EAP
Many organisations need support for a specific employee but are not ready to introduce an organisation-wide EAP. Through our partnership with HA | Wisdom Wellbeing, COPE can arrange structured counselling on an individual basis, providing fast access to professional support when it's needed most.
We can pre-authorise up to six structured counselling sessions, delivered either remotely (telephone or video) or face-to-face at a convenient location. Sessions are provided by qualified counsellors and are designed to help individuals address a wide range of personal and work-related challenges, including stress, anxiety, bereavement, relationship difficulties and workplace pressures.
Where short-term, solution-focused counselling is not the most appropriate intervention, individuals can be referred onwards to a range of specialist services, including psychological assessments, specialist therapies and other enhanced wellbeing support, ensuring they receive the most suitable level of care for their circumstances.
Key Benefits
No EAP contract required
Up to 6 pre-authorised counselling sessions
Remote or face-to-face delivery
Fast access to qualified counsellors
Confidential support for employees
Access to specialist onward referral pathways where appropriate
Specialist Psychological Services
Support for complex situations
Wellbeing challenges don't always fit neatly into short-term counselling. Some situations require specialist expertise, rapid intervention, or a more tailored approach to support recovery and resilience. Through our partnership with HA | Wisdom Wellbeing, we can provide access to a wider range of specialist wellbeing and psychological services, helping organisations respond confidently to complex employee and workplace wellbeing needs. From critical incident support and bereavement counselling to psychological assessments, specialist therapies and mental health training, our services are designed to complement existing wellbeing provision and provide additional support when it's needed most.
Support Your People With Confidence
From 24/7 Employee Assistance Programmes and workplace counselling to specialist psychological services, COPE can help you provide the right support at the right time.
What Customers Say
“We have been using HA | Wisdom Wellbeing since 2017 and the 24-hour service is a great addition to our other wellbeing support. The service, particularly the counselling, has been well received by our people and their immediate family members. We are supported well by our Relationship Manager, and feedback on the entire service is generally positive and they value the range of information available to them.”
Scottish Water
"We’ve had our EAP service with Health Assured for a few years now and remain happy with their services. I particularly appreciate the ease of access to EAP through their Wisdom App; the user-friendly, timely and insightful utilisation reports; and the responsiveness of our Relationship Executive and the wider team. Their prompt support helps us make informed decisions and roll out EAP activities more quickly."
McDermott Energy Solutions
"HA offer a service that is responsive, easy to access, and effective. Where counselling support has been used, only short courses of assistance have been required, which would suggest that the initial needs assessment is carried out well and the right professional support is provided from the outset. The service is also seen as a valuable tool for signposting, particularly for those experiencing challenges around mental health. Owners have commented that staff who have engaged with the service found it genuinely helpful, while the app is promoted regularly across networks as a useful resource, particularly during wellbeing campaign"
Right at Home
Standards You Can Trust
COPE has held SEQOHS accreditation since 2013, demonstrating our commitment to safe, effective and high quality occupational health services.
